Shipping & returns

Shipping Information

DESIGN & THAT offers customers from around the world a self-checkout service for products listed on our online webstore.

DESIGN & THAT packs and ships in-stock orders within 3 business days of purchase – usually same day but no packages are mailed on Saturday or Sunday. All lead times shown through the website are estimates through third party shipping company Royal Mail and DHL, and Monologue London is not responsible for any delays.

For customers who live outside of EU, DESIGN & THAT is not responsible for any import taxes or duties imposed by the country of import. All cross-border duties and taxes are the responsibility of the customer.

Your orders should be delivered to your front on a date estimated by the trackable service of Royal Mail or DHL - you will be provided with this information once the items are shipped although we’re unfortunately unable to give you an exact delivery time slot.

 

Made to Order

All goods subject to a lead time due to production are considered 'made to order'. All Goods that are ‘made to order’ are clearly labelled as such on our website.

Deposit
Made to order pieces that are ordered in the showroom require a 50% paid deposit upon order. There is a 24-hour grace period where the buyer can cancel the order at no cost. After 24 hours the deposit is non-refundable. All orders placed online require payment in full.

Lead Time 
Typical lead times for made to order pieces can vary, a standard estimate ranges between 6–8 weeks, please ask your sales representative for lead times on specific items. DESIGN & THAT is not responsible for any delays in production, shipment or customs. 

Variations 
Upholstered items and carpets are produced in different dye cycles, which means the same sofa in the same upholstery can be visually different. Materials such as wood, marble or concrete may have natural inconsistencies in grain or pattern. Monologue is not responsible for textile and natural variations.

Delivery Furniture items ordered through the website are delivered via Royal Mail or DHL . If you require alternative forms of delivery please contact your sales representative to discuss options and pricing.

You may pick up your product from our shop in London or, can choose the convenience of purchasing our professional delivery services (if available in your area). 

A holding fee of £50 per week will be applied for orders held over 7 days. Holding fees must be collected before scheduling delivery.

When you order several items, some may be available sooner than others. You can call to arrange a pickup or delivery of partial orders, but additional delivery fees will apply.

When picking up a product from our store, our team will be happy to help you load the product into your vehicle. You are responsible for securing it for safe delivery to your home.